About Virtual Guidance — Our Story, Mission & Team
500+
Verified experts
40K+
Calls completed
4.8★
Average rating
8
Expert categories
How it started
A $800 bill for a 10-minute fix.
In 2022, our co-founder Jordan called a plumber for a dripping faucet. The plumber arrived two days later, tightened one fitting, and charged $800 for the visit. The whole fix took 10 minutes.
Jordan knew the fix was simple — he just didn't know which fitting to tighten. What he needed wasn't a plumber in his house. He needed a plumber on his phone.
That's why we built Virtual Guidance. Live video calls with verified experts who can see your problem, diagnose it in real time, and walk you through the fix — for a fraction of the cost of a service call.
What we stand for
Our values.
Trust first
Every expert is verified, credentialed, and reviewed. We never list someone we wouldn't trust in our own home.
Instant access
No waiting weeks for an appointment. Get expert help the same day — often within the hour.
Fair for everyone
Affordable for homeowners. Lucrative for experts. We built a model where both sides win.
Expertise everywhere
Whether you're in a city or a rural town, the same world-class experts are available to you.
Quality over quantity
We'd rather have 500 exceptional experts than 5,000 mediocre ones. Standards matter.
Always improving
We listen to every review, every complaint, and every suggestion. The platform gets better every week.
Our journey
From idea to platform.
Founded in Austin, TX after a $800 plumbing bill for a 10-minute fix.
Launched with 12 experts and 200 beta users. First 1,000 calls completed.
Expanded to 8 categories. Crossed 10,000 calls and $1M in expert earnings.
Reached 500 verified experts and 40,000 calls. Launched mobile app.
Serving homeowners in all 50 states. Still growing.
The people behind it
Meet the team.
Jordan Lee
Co-founder & CEO
Former home inspector turned tech founder. Built Virtual Guidance after spending $800 on a plumber for a $30 fix.
Mia Chen
Co-founder & CTO
Ex-Google engineer with a passion for making complex technology feel effortless for everyday people.
Derek Walsh
Head of Expert Quality
20-year master electrician who now leads our expert vetting process. If he wouldn't hire them, we don't list them.
Priya Nair
Head of Customer Experience
Obsessed with the moment a homeowner goes from frustrated to relieved. That's the moment we're building for.